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Can I request the item(s) that LOVECOCOMO currently does not carry?
Do I have to pay sales tax for my order?
Which shipping carrier do you use?
After I place my order how soon will I get it?
What is your return policy?
What happens if item(s) I received were defective or damaged?
Can I modify or cancel my order after the order is completed?


Can I request the item(s) that LOVECOCOMO currently does not carry?
We always appreciate suggestions about new products. If you e-mail us from Contact Us page, we will forward your request to our purchasing department. Please note that we may not be able to fulfill your request due to US regulations.

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Do I have to pay sales tax for my order?
Only orders shipped to California addresses are subject to state sales tax. Sales tax is automatically computed on both product(s) and shipping costs.

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Which shipping carrier do you use?
All of our merchandises are shipped via USPS from our store/warehouse located in sourthern california.

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After I place my order how soon will I get it?
Payments must be received in 3 days after the order be confirmed. All orders are shipped out as soon as payment clears, usually within 3 days of ordering. We will contact you if there is any problem with your order. We ship via USPS from Southern California. Depending where you live it should take an additional 3-7 days to reach you. Your tracking number will be emailed to you once the item is shipped. If you need your items faster, please pick faster deliever method and email us and we will try our best ship your order as soon as possible.

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What is your return policy?
Product(s) in original/unopened condition may be returned or exchanged within 5 days of receiving product(s), accompanied by our original packing slip. All returns/exchanges are subject to a 20% restocking fee. Any opened or used item(s) cannot be refunded or exchanged. Shipping and handling fees will not be refunded.

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What happens if item(s) I received were defective or damaged?
Email us and briefly describe about the damage of product(s). Any defective merchandise, purchased from LOVECOCOMO, will be replaced at no charge. Any "shipping damage" occurs during the shipping must be notified to LOVECOCOMO in 48 hours. LOVECOCOMO will do the damage claim through USPS and replacement item(s) will be shipped within 7-10days. Customers required to keep the damaged merchandise for up to 20 days in case of damage inspection. If the package came in severly damaged unpon delivery, please either refuse or notify the USPS driver about the damage.

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Can I modify or cancel my order after the order is completed?
If you contact us before your order is shipped, we can cancel item(s) in your order or the whole order. The total amount charged to your credit card will be refunded. The shipping fee will be re-calculated for the modified order. If you want to add item(s), you will need to submit a new order.

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Last Updated: 9 Apr 2013 14:56:07 PDT home  |  about  |  terms  |  contact
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